Want to know where your order is? Here's how to check its status.

1. Check your confirmation email

Once your order has been dispatched, we'll send you a shipping confirmation email with a tracking number and a link to follow your parcel's journey with our courier.

2. View your order online

You can also see the status of any order by logging into your account:

If you checked out as a guest, use the order lookup link in your confirmation email instead.

3. Order stages

• Order confirmed: we've received your order and payment has been taken
• Processing: your order is being checked and packaged, within 1–2 business days
• Dispatched: your order is with the courier and on its way, typically arriving within 5–8 business days
• Delivered: your order has arrived

4. Tracking not updating?

Courier tracking can occasionally take up to 24 hours to update after dispatch. If your tracking hasn't moved for longer than that, or your order hasn't arrived within the estimated delivery window, contact us and we'll look into it right away.